Customer Community Plus licenses allow ticket resellers access to more than Customer Community licenses, but don’t provide access to everything. Here is the link for pricing Salesforce.com License Pricing. This continues until the case is closed. - 8 years ago, Tim Alsop Give it an upvote or downvote. We don't want to pay for portal licenses that are not required. Standard Customer Portal licensing is priced per login to the system, thus making it prohibitively expensive for many mid market companies to purchase. Various trademarks held by their respective owners. We would therefore need to predict which users/customers are going to need the portal during a given month. Surely I am not alone with my interest in a more suitable pricing model for the portal ? #BENEFITS OF COMMUNITIES: 1. The issue has been outstanding for such a long time and there must have been hundreds of companies that have decided to use other portals instead of exploiting the advantages of the salesforce customer portal, just because of inappropriate pricing being available. I know that there are discussions about changing the pricing to suite B2C requirements from some compannies, but I don't know if that will help me with my needs. contact Salesforce Customer Support. $25/member or $10/login per month. We don't close a case unless customer is happy with the answer given. 5 answers Is there any affordable license that will access to activities, contacts, accounts and custom object other than Force.com Enterprise App License? Thanks, Tim Is there any affordable license that will access to activities, contacts, accounts and custom object other than Force.com Enterprise App License? Proposal for improved Customer Portal pricing. At the moment the "infrequent use" portal license is based on the number of logins per month, and the "unlimited use" license is based on specific named users. A stripped-down version of Salesforce, Essentials comes available in two modules; CRM and customer support—if you want access to both then you will have to pay twice. Learn More >. Help us to keep IdeaExchange clean by pointing out overlapping ideas. (It's not for an OEM, unless you are using Customer Portal, etc. Currently if customer wants 50 licenses for internal users and 300 for community, we grant them 350 licenses, with discounted rate for community users. Help us to keep IdeaExchange clean by pointing out overlapping ideas. (Apparently not). Ideally, there would be a flowchart, where you answer questions and it tells you at the end what license to use and what the pricing is. Salesforce Trailblazer Community Community. I have given up waiting and I am looking at alternative solutions for customer portal instead. ]+).na138.visual.force.com","auraDomain":"appexchange.lightning.force.com","orgPreferences":[{"index":257,"name":"TabOrganizer","value":true},{"index":113,"name":"GroupTasks","value":true}],"isDefaultNetwork":false,"timeFormat":"h:mm a"}); Lightning External App Licenses cost Approx. United States. They do not have a free version. Salesforce takes abuse situations very seriously. Enterprise Community Platform: Create a community of action with Salesforce Enterprise Community Platform. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. etc. This strikes me to be more geared as a B2B model and … Idea has been posted. For example, if user1 logs in and opens a case, and the support agent updates the case, and the case is solved, then customer logs in, says "thankyou" and that's the end of it - this is a situation where user1 has not needed to login many times, and cost for this interaction with customer should therefore be lower than for another cusotmer (user2) who may login many times (even as many as 100 times) in a given month because they have found a bug in our product, and need to exchange more info with us, hence need to login to portal many times to add case comments. Sign up to join this community On another month we might have many users like user1 in the example above, who login infrequently. The recording explains how the LMA works, as well as best practices and tips. Thank you for your feedback. If you can't find what you're looking for, However, if portal usage is high we would expect to pay more for the portal licenses, based on a sensible/flexible pricing model. Customer Community Plus License: It is the advanced version of the customer community license. This is made possible through Salesforce Community Clouds using the Community Licensing model. We will review it shortly and merge the ideas if applicable. We take abuse seriously and will investigate this issue and take appropriate action. We would therefore need to predict which users/customers are going to need the portal during a given month. We don't close a case unless customer is happy with the answer given. Learn More >. Online community software gives conversations a safe, controlled environment, leading to rich results for your employees, sales partners, and customers. It is important to stress, that in order to make a business decision to move from the free self-service portal to the paid customer portal, I need to understand the cost implications, and prepare a budget for such a transition. Force.com User License Pricing 1 answers Get free trial for Force.com account 5 answers Pricing & Edition Strategy - WHY NOT ONLY USE ONE-APP??? Salesforce Essentials — $25/user/month. This is not possible, since we cannot see into the future :-) - 8 years ago, Systems Support $5/member or $2/login per month. Can a VAR sell access to their application? Customer Community License: The Customer community license is best for the customer portal or peer-to-peer forum. We take abuse seriously and will investigate this issue and take appropriate action. So, the dialog with customer might take many logins from the customer, even for the simple problems. 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